At Amar Chanachur, customer satisfaction is very important to us.
Please read our Refund and Return Policy carefully before making a purchase.
Returns
Since our products are food items, we generally do not accept returns to maintain hygiene and safety standards.
However, returns are possible only under the following conditions:
- You received the wrong product.
- The product was damaged or expired upon delivery.
In such cases, you must contact us within 48 hours of receiving the product.
Refunds
Once we verify your complaint and accept the return (if applicable), we will:
- Offer a full refund to your original payment method.
Refunds may take 5-7 business days to credit in your account.
How to Request a Return or Refund
To request a return or refund, please:
- Email us at [billiondollarsnacks@gmail.com]with your order ID, product photo, and reason for return/refund.
- Our customer care team will guide you through the next steps.
Non-Returnable/Non-Refundable Situations
We cannot accept returns or offer refunds if:
- The complaint is made after 48 hours of delivery.
- The product is partially consumed.
- The damage is due to improper handling after delivery.
Cancellations
Orders can be cancelled within 1 hour of placing the order by contacting us immediately.
Once the order is shipped, it cannot be cancelled.
Contact Information
For any issues related to refunds or returns, reach us at:
Email:billiondollarsnacks@gmail.com
Phone: 9051026770 / 9831139931
Address: 264 N S ROAD, P.O: Sheoraphuli, Dist: Hooghly, Pin: 712223